Returns & Replacements Policy
At Shopito, we want you to shop with confidence. If you’re not satisfied with your purchase, you can request a return or replacement within 7 days of receiving your item. Please read our guidelines below to ensure a smooth return or replacement process.
1. Eligibility for Returns & Replacements
- Items must be returned in their original condition, with all packaging, tags, and accessories included.
- Products that are damaged, defective, or not as described are eligible for return or replacement.
- Items marked as non-returnable on the product page are not eligible for returns.
2. How to Request a Return or Replacement
- Log into Your Account: Navigate to your order history.
- Select the Item: Choose the item you wish to return or replace.
- Submit a Request: Fill out the return or replacement form with details and the reason for your request.
- Await Confirmation: Once your request is approved, you’ll receive instructions on how to proceed.
3. Return Shipping
- If the return is due to a defect or a mistake by the seller, the return shipping cost will be covered by the seller.
- For other reasons, the customer may be responsible for the return shipping costs.
4. Refund Process
- Refunds are processed after the returned item is inspected and approved.
- Refunds will be issued to your original payment method or as store credit, depending on your preference.
- The refund process typically takes 5-10 business days after the item is received.
5. Replacements
- If a replacement is requested, the seller will ship a new item after the original item is received and approved.
- In cases where a replacement is unavailable, a refund will be issued instead.
6. Exceptions
- Items damaged due to misuse, improper handling, or wear and tear are not eligible for returns or replacements.
- Perishable goods, personal care items, and products marked as non-returnable are excluded from this policy.
7. Important Notes
- Ensure the item is securely packaged to avoid damage during return shipping.
- Always use the provided return instructions and labels for a hassle-free process.
- Contact our customer support team if you have any issues or questions regarding your return.
